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Testing
Skills : Selenium WebDriver TestNG / JUnit Cypress / Playwright Appium (Mobile Testing), est Case Design & Execution Test Scenarios & Test Plans Functional Testing Smoke Testing & Sanity Testing Regression Testing
Data Analytics
Skills : SQL (MySQL, PostgreSQL, MS SQL Server) Python (Pandas, NumPy, Matplotlib, Seaborn) R (Basic to Intermediate) Excel (Advanced Formulas, Pivot Tables, Power Query, VBA basics), Power BI Tableau Looker Google Data Studio
Desktop Support Engineer
Windows 10/11 installation & troubleshooting macOS basics Skills : Linux fundamentals (preferred) OS patching & updates, LAN / WAN fundamentals IP addressing & basic subnetting DNS, DHCP basics Wi-Fi & network connectivity issues
Network Engineer
Skills : TCP / UDP HTTP / HTTPS DNS, DHCP FTP, SFTP SNMP, NTP SMTP, POP3, IMAPStatic & dynamic routing RIP, OSPF, EIGRP, BGP (basics to advanced) VLANs, Trunking (802.1Q) STP, RSTP Inter-VLAN routing
System Support Engineer
Windows OS (Windows 10/11, Windows Server) Linux (Ubuntu, Red Hat – basic administration), Desktop & Laptop Troubleshooting Hardware Installation & Replacement Printers, Scanners & Peripheral Devices BIOS & Firmware Updates Asset Management , Software Installation & Configuration MS Office / Office 365 Support Email Systems (Outlook, Exchange) Antivirus & Endpoint Security Patch Management
IT Helpdesk Executive
Windows OS (Windows 10/11) Basic Linux & macOS Support, TCP/IP Fundamentals LAN / WAN Basics DNS, DHCP Concepts Wi-Fi & Internet Troubleshooting VPN Basics,Incident & Service Request Handling Ticketing Tools (ServiceNow, Freshdesk, Zoho Desk, JIRA) SLA & Priority Management Remote Support Tools (AnyDesk, TeamViewer) Call, Email & Chat Support
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