Client Support Executive

Job Overview

Cabptoid Solutions

Captoid Solutions Pvt Ltd

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  • Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
  • Job Title : Client Support Executive
  • Package : 2.2 To 3.6 LPA
  • Category: Non - IT
  • Experience: 0 To 2+ Experience

Description

We are looking for a reliable and customer-oriented Client Support Executive to assist clients with product or service-related queries, ensure smooth issue resolution, and maintain strong client relationships. The ideal candidate should have good communication skills and a service-driven mindset.

Responsibilities

  • Handle client inquiries via phone, email, chat, or ticketing systems

  • Provide accurate information and resolve client issues promptly

  • Act as a primary point of contact for assigned clients

  • Maintain and update client records in CRM or support tools

  • Coordinate with internal teams to resolve technical or service issues

  • Follow up with clients to ensure complete resolution

  • Adhere to service-level agreements (SLAs) and quality standards

  • Ensure high levels of client satisfaction and retention

Required Skills & Qualifications

  • Graduate / Undergraduate (any discipline)

  • Strong verbal and written communication skills

  • Good problem-solving and interpersonal abilities

  • Basic computer knowledge and CRM familiarity

  • Ability to work in shifts and handle pressure

  • Client-focused attitude with attention to detail

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