Support Associate (Non-Voice)

Job Overview

Cabptoid Solutions

Captoid Solutions Pvt Ltd

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  • Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
  • Job Title : Support Associate (Non-Voice)
  • Package : 2.2 To 3.2 LPA
  • Category: Non - IT
  • Experience: 0 To 2+ Experience

Description

We are looking for a detail-oriented Support Associate (Non-Voice) to assist customers and internal teams through email, chat, and back-office systems. The role focuses on resolving queries, processing requests, and ensuring accurate and timely service delivery without voice interaction.

Responsibilities

  • Respond to customer and client queries via email, chat, or ticketing systems

  • Process service requests, updates, and transactions accurately

  • Maintain and update records in CRM or internal databases

  • Follow defined process guidelines, SLAs, and quality standards

  • Coordinate with internal teams for issue resolution

  • Perform data verification, documentation, and reporting tasks

  • Ensure data confidentiality and compliance with company policies

  • Meet productivity, accuracy, and turnaround time targets

Required Skills & Qualifications

  • 10+2 / Graduate / Undergraduate (any discipline)

  • Good written communication skills in English

  • Basic computer knowledge (MS Office, email tools, CRM systems)

  • Strong attention to detail and problem-solving skills

  • Ability to work in shifts and meet deadlines

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