Technical Support Engineer
Job Overview
Cabptoid Solutions
Captoid Solutions Pvt Ltd
- Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
- Job Title : Technical Support Engineer
- Package : 2.2 To 3.2 LPA
- Category: Non - IT
- Experience: 0 To 2+ Experience
Description
We are seeking a dedicated Technical Support Engineer to provide technical assistance and support to customers and internal users. The role involves diagnosing and resolving software, hardware, and network-related issues while ensuring high levels of customer satisfaction through timely and effective solutions.
Responsibilities
Provide Level 1 / Level 2 technical support via phone, email, chat, or ticketing systems
Troubleshoot software, hardware, application, and network issues
Log, track, and resolve incidents using ticketing tools
Escalate complex issues to higher-level support teams when required
Install, configure, and maintain systems, applications, and tools
Assist users with system usage, best practices, and basic training
Perform root cause analysis and document solutions
Ensure compliance with IT policies, security, and SLA standards
Coordinate with internal teams and third-party vendors
Maintain technical documentation and knowledge base articles
Required Skills & Qualifications
Bachelor’s degree / Diploma in IT, Computer Science, or related field
0–2 years of experience in Technical / IT Support (Freshers with training can apply)
Strong knowledge of Windows/Linux OS, MS Office, and common applications
Basic understanding of networking concepts (LAN, WAN, DNS, DHCP)
Familiarity with ticketing systems (ServiceNow, Freshdesk, Zendesk, Jira)
Good communication and customer-handling skills
Strong analytical and problem-solving abilities