Chat Process

Job Overview

Cabptoid Solutions

Captoid Solutions Pvt Ltd

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  • Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
  • Job Title : Chat Process
  • Package : 2.2 To 3.2 LPA
  • Category: Non - IT
  • Experience: 0 To 2+ Experience

Description

We are looking for a Chat Process Executive to handle customer queries and support requests through live chat, email, or messaging platforms. The role requires strong written communication skills, quick problem-solving ability, and a customer-focused approach to ensure high-quality service.

Responsibilities

  • Handle customer queries via live chat, email, or messaging platforms

  • Provide accurate information regarding products, services, and policies

  • Resolve customer issues efficiently within defined timelines

  • Maintain professional and courteous communication at all times

  • Document customer interactions and update CRM/ticketing systems

  • Escalate complex issues to the appropriate team

  • Meet quality, productivity, and response time targets

Required Skills & Qualifications

  • Any graduate / undergraduate (depending on company requirement)

  • Excellent written communication skills in English (additional languages a plus)

  • Basic computer knowledge and typing skills

  • Ability to multitask and manage multiple chats simultaneously

  • Customer-centric mindset and problem-solving skills

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