Chat Support Executive
Job Overview
Cabptoid Solutions
Captoid Solutions Pvt Ltd
- Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
- Job Title : Chat Support Executive
- Package : 2.2 To 3.2 LPA
- Category: Non - IT
- Experience: 0 To 2+ Experience
Description
We are looking for a quick and customer-focused Chat Support Executive to assist customers through live chat platforms. The role involves resolving queries, providing product or service information, and ensuring a smooth and positive customer experience through real-time written communication.
Responsibilities
Handle customer queries via live chat in a timely and professional manner
Provide accurate information about products and services
Resolve customer issues and guide users step-by-step
Maintain and update customer records in CRM or chat systems
Handle multiple chats simultaneously while maintaining quality
Follow chat scripts, templates, and quality guidelines
Escalate complex issues to relevant support teams
Meet response time, quality, and productivity targets
Required Skills & Qualifications
0+2 / Graduate / Undergraduate (any discipline)
Excellent written communication skills in English
Good typing speed and accuracy
Basic computer knowledge (CRM, chat tools, MS Office)
Strong problem-solving and multitasking abilities
Willingness to work in shifts