Customer Support Executive

Job Overview

Cabptoid Solutions

Captoid Solutions Pvt Ltd

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  • Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
  • Job Title : Customer Support Executive
  • Package : 2.2 To 3.6 LPA
  • Category: Non - IT
  • Experience: 0 To 2+ Experience

Description

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer inquiries, resolve issues, and provide timely support through voice, email, chat, or other communication channels. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service.

Responsibilities

  • Handle inbound and outbound customer calls professionally

  • Respond to customer queries via phone, email, or chat

  • Resolve customer complaints and issues in a timely manner

  • Maintain accurate records of customer interactions in CRM systems

  • Follow company policies and quality standards

  • Escalate complex issues to senior support or relevant departments

  • Ensure high levels of customer satisfaction

  • Meet individual and team performance targets

Required Skills & Qualifications

  • Graduate / Undergraduate (any discipline)

  • Strong verbal and written communication skills

  • Basic computer knowledge (MS Office, CRM tools)

  • Good problem-solving and interpersonal skills

  • Ability to work in shifts (day/night, rotational)

  • Customer-focused attitude and patience

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