Hindi Voice Process Executive Tamil / Telugu / Kannada Voice Support

Job Overview

Cabptoid Solutions

Captoid Solutions Pvt Ltd

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  • Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
  • Job Title : Hindi Voice Process Executive Tamil / Telugu / Kannada Voice Support
  • Package : 2.2 To 3.6 LPA
  • Category: Non - IT
  • Experience: 0 To 2+ Experience

Description

We are looking for a dedicated and customer-focused Hindi Voice Process Executive Tamil / Telugu / Kannada Voice Support to handle customer inquiries, resolve issues, and provide timely support through voice, email, chat, or other communication channels. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service.

Responsibilities

  • Handle inbound and outbound customer calls professionally

  • Respond to customer queries via phone, email, or chat

  • Resolve customer complaints and issues in a timely manner

  • Maintain accurate records of customer interactions in CRM systems

  • Follow company policies and quality standards

  • Escalate complex issues to senior support or relevant departments

  • Ensure high levels of customer satisfaction

  • Meet individual and team performance targets

Required Skills & Qualifications

  • Graduate / Undergraduate (any discipline)

  • Strong verbal and written communication skills

  • Basic computer knowledge (MS Office, CRM tools)

  • Good problem-solving and interpersonal skills

  • Ability to work in shifts (day/night, rotational)

  • Customer-focused attitude and patience

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