IT Helpdesk Executive
Job Overview
Cabptoid Solutions
Captoid Solutions Pvt Ltd
- Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
- Job Title : IT Helpdesk Executive
- Package : 2.2 To 3.2 LPA
- Category: Non - IT
- Experience: 0 To 2+ Experience
Description
We are looking for a proactive IT Helpdesk Executive to provide first-level technical support to users by diagnosing and resolving hardware, software, and network-related issues. The role involves handling support requests via calls, emails, chat, or ticketing systems while ensuring minimal downtime and high user satisfaction.
Responsibilities
Provide Level 1 technical support for hardware, software, and network issues
Handle user queries via phone, email, chat, or helpdesk tools
Log, track, and resolve tickets within defined SLAs
Troubleshoot operating systems, applications, printers, and peripherals
Assist users with password resets, system access, and basic configurations
Escalate complex technical issues to Level 2 / Level 3 support teams
Maintain accurate documentation of issues and resolutions
Ensure compliance with IT policies and security standards
Required Skills & Qualifications
Graduate / Undergraduate (IT or any discipline)
Basic knowledge of computer hardware, operating systems (Windows/macOS)
Understanding of networking fundamentals (LAN/WAN, TCP/IP)
Familiarity with helpdesk or ticketing tools
Good communication and customer-handling skills
Willingness to work in shifts / rotational shifts