Process Associate
Job Overview
Cabptoid Solutions
Captoid Solutions Pvt Ltd
- Location : Cabptoid Solutions Pvt Ltd Survey No. 30, 34, 35 & 38, Avance Business Hub, Tower H08, Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2, Hyderabad-500081
- Job Title : Process Associate
- Package : 2.2 To 3.2 LPA
- Category: Non - IT
- Experience: 0 To 2+ Experience
Description
We are looking for a reliable and detail-oriented Process Associate to support day-to-day business operations by processing transactions, handling customer requests (voice or non-voice), and ensuring accuracy, quality, and timely delivery of tasks as per defined processes.
Responsibilities
Process customer requests, transactions, or data as per guidelines
Handle tasks through voice, email, chat, or back-office systems
Ensure accuracy and compliance with process standards and SLAs
Update and maintain records in CRM or internal systems
Coordinate with team members and supervisors for issue resolution
Identify and report process gaps or errors
Meet productivity, quality, and turnaround time targets
Maintain data confidentiality and security standards
Required Skills & Qualifications
Graduate / Undergraduate (any discipline)
Good communication skills (verbal and/or written)
Basic computer knowledge (MS Office, email, CRM tools)
Strong attention to detail and process orientation
Ability to work in shifts and meet deadlines